Saturday, September 19, 2009

Packaging 101--This is how I do it!

I think customer service should be our number ONE priority! I love sending out packages and having the customer respond with wonderful comments. It just makes what we do that much more enjoyable. I thought other home-based retailers might enjoy a glance at how I package my collars.

I use paw print tissue paper that is available from Nashville Wraps and include in each package a collar care instruction sheet,a request for photo sheet, and the ever so important reminder about feedback sheet:



I also include a business card (or two), handmade magnet with my shop info, a thank you card, and any other little Freebie I have available:



I wrap it all up and seal it with a handmade logo sticker and paw print ribbon:



At this point, I print out a packing slip and stamp "Thank You" on it and do the same with the Paypal shipping label:



I tape the shipping label on the front of a shipping envelope (I love the poly mailers from UPAKNSHIP), insert the packing slip and merchandise, and add another logo sticker on the back of the package:



Here are just a few of the comments regarding my packaging:

Great packaging - just like X-mas ! Will buy again and again !

Fast shipping and great packaging, with extra little goodies included. Thanks!

Great quality, fast shipping. Thank you for the little extras, I will definitely be back again!

Got them super fast, craftmanship is excellent, just precious. Even sent little suprises. Very friendly, will definitly order again.



Thanks for reading and I hope I have inspired you to take time to send out fun packages!

16 comments:

Kristina said...

Ok so this doesn't really apply to this blog, but I definetly got to looking closely at your classy collarettes, especially the blue one and I noticed #1 how cute it is that you put your label on the collar like a real shirt collar and #2 how it is sitting on your mathematical books!!

Karyna said...

I love the puppy paw prints paper. Very cute!

Irene Aboul-Hosn LaBebaDesigns.com said...

Thanks for the tips... I do include my biz card and wrap my items with tissue paper and simple ribbon when I send them out. I just love your stickers it gives it a beautiful touch!

DawnCorrespondence said...

What a great post, Suzanne! I definitely got some ideas that I haven't been using! Thank you!

Embellished Bayou said...

Thanks so much for posting this, Suzanne, it's so helpful to see how other sellers package their items. I'm going to borrow your idea of a feedback request card, seeing as how several of my last buyers haven't left any feedback! Also, do you mind sharing where you get your stickers, or do you print them yourself? Thanks!

Momma Goddess Treasures said...

Excellent article, especially for us newbies to the biz. I love receiving packages from you because they are so adorable and you never know what kind of goody will be inside. Trudy

Design Knit Fun said...

Very nice - and I am thinking more about how to package scarves so appreciate it - I use stuff from Nashville wraps for my smaller items - next is some different paper - I use smaller pieces of yarn cant knit with for bows.

Crazy Bird said...

I try to wrap all packages nicely, time permitting - but yours are just gorgeous!!!! Do you ever make a profit lol!!!!!!

LakeErieBeachGlass said...

I love how you package! Awesome blog post! Thank you for sharing.
Jodie :0)

Carla - Owner/Designer said...

Great article - I love when people share what they do to make their business successful! Thanks for the great blog post.

Its So Very Cheri said...

Be sure to come by tonight around 9pm (Eastern time) for the announcement so you don't miss out. I promise-it good-really really good.
Cheri
Its So Very Cheri

Darcy said...

Great post! I love how you package everything - it's all about the details, isn't it? :)

LydiaAndPugs said...

Great post! I love to see how other fellow estyians package their items. I love to see behind the scenes :)

earthexpressions said...

Beautiful wrapping! Your package is so complete :) Thank you so much for sharing your tips, definitely very helpful...

JessicaLynn said...

Wow, your items do look like Christmas! I love it.

Thank you for sharing your blog,
Jessica Lynn
JLMould.etsy.com

vkmiller said...

I found a complete line of pet theme packaging at Box and Wraps. Here's the link...hope you like it!

http://www.boxandwrap.com/pet-packaging.html